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Citrix receiver not working.Troubleshooting Citrix Pass-Through Authentication
This article is intended for Citrix administrators and technical teams only. When opening applications to XenApp servers, there is no response at the Launching… prompt, as shown in the following screen shot:. The output of a netstat command on both client and server indicate that a valid connection is made on ICA ports or , as shown in the following screen shot:. Record a network packet trace on the client. The TCP stream indicates the following at the end of the conversation containing either Vergence or Sentillion as the text :.
Change the properties of the module. Note : This issue is strictly related to the integration of the Microsoft Sentillion or Vergence virtual channel driver into the Citrix ICA client by using module.
If the problem persists, it is recommended to report the issue to Microsoft for further investigation. You should consider releasing a new version of the Workspace application, just so the uninstaller is fixed. That's great Jeff! Thanks for sharing the link. I just bookmarked it, and will try it this evening when I get home from work. One question though on Step 1. After I run the Cleanup Utility, do I need to cleanup the registry files, or does the utility do that?
Hoping the utility, as I'm a n00b when it comes to messing around in the registry. Lastly, having some trouble finding the previous version , if you have that link handy too, that would be handy, or I'll keep digging around. It worked!!! Thank you SOoooo much for the link to the correct cleanup utility! It worked great! Rebooted, and downloaded version, installed it Having the same issue here; however, because of the way my company is set up, can't download the Cleanup Utility Jeff mentioned.
Did anyone else have success with other methods? I was facing this issue on my PC, I have created another user account on the same machine and Citrix workspace started working with this new user account. Not sure you have luxury to do that on company pc or may be sys admins can. I didnt try uninstalling with the new user account, I will give it a try towards end of the day.
Just tried uninstalling with the different user account and it worked. Restarted PC and installed earlier version of Citrix workspace and now I am able to access without any issues. I was able to correct mine using the included Cleanup Utility inside the local install folder. This one magically worked,.
For whoever is still having this issue and unable to use the Cleanup Utility, this is the brute force nuke method to fully uninstall it. The pesky Citrix Workspace Updater Service is what got originally in the way. Open task manager, and end any citrix tasks. While in task manager, go to the services tab and sort it by "description". Look for the one that has citrix in the description, it's an updater service.
Right click it and choose "stop". Using a program like CCleaner , run the registry cleaner tool. There should be a bunch of registry errors that it picks up because of your deleting of these files.
Clean all those registry errors. Restart, and you should now be able to install the older version of Citrix that doesn't have the issue mentioned. You will be able to leave a comment after signing in. I'm being asked to 'Add Account' after installing Citrix Receiver for first time use, what should I do?
After I click on a Citrix app, a '. Hold the 'Shift' key on the keyboard while right-clicking the taskbar icon, and select Maximize Q. After I click on a Citrix App, a file downloads, when I click that Windows is asking me what application to use?
This may resolve the issue. If not, continue with the next steps To re-associate the '. Next to 'Opens with' click 'Change'. Get Help Request help from the Help Desk. Labels parameters Labels: None citrix citrix Delete.
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